FAQ

Questions this way

Before the workshop

1/ Are there any prerequisites in painting or drawing to participate in the workshops?

All our workshops are open to beginners. On site, you will be advised. The team is available to help you, do not hesitate to contact us!

2/ Are there several of us who have booked? Will we be seated at the same table?

We place reservations with the same name at the same table. If there are several of you and you have reserved under different names, please let us know by email here .

3/ Are the workshops open to children?

Ceramic painting workshops are also very suitable for children.

Ceramic painting is done like painting at home. To make a piece independently, we recommend from 7 years old. Below this age, the help of an adult may be necessary. Our paints are non-toxic, lead-free, and can be easily cleaned with water.
Children under 16 must be accompanied by an adult participant.

The turning workshops are open to ages 15 and up.

4/ Do I need any special equipment to participate in the workshops?

For ceramic painting, all the materials are provided. The paint can be cleaned with water but aprons are available at the ceramic cafe (as long as they are available). For throwing and modeling, we advise you to come in suitable clothing and without manicures (a messy activity, even if it comes off in the washing machine!), as well as to each come with a tea towel, and if possible, an apron or smock.

5/ I am on the waiting list. Am I guaranteed a place?

Our website offers you to register on a waiting list when the selected workshop is already full. Your registration on the waiting list does not guarantee you a place: you will be notified by email only in case of cancellation for the desired workshop.

If a place becomes available, all people on the waiting list will receive an email inviting them to book online: first come, first served!

6/ I have a gift card, how do I use it?

Your gift card has 16 characters. If you do not see all 16 characters, we recommend using another mobile or computer. To use this amount, choose your workshop or product online, then insert your code in the box provided to deduct the amount from your gift card.

Gift cards are valid for 1 year and can be used once or several times.

7/ How do I modify or cancel my reservation?

Reservations can be changed/cancelled within the following timeframes:

  • Ceramic painting workshops up to 24 hours before
  • Brunches and aperitifs up to 48 hours before
  • Other workshops (kintsugi, modeling, turning, mosaic), up to 7 days before.

These deadlines allow us to contact people on the waiting list. Any cancellation request after these deadlines will not be compensated.

All changes are made exclusively by email.

8/ Can I come to the ceramicafé with a pet?

Animals are unfortunately not accepted in our establishments, with the exception of guide dogs.

9/ I have a disability. Can I come and do a workshop at the ceramicafé?

Of course !

  • Ceramicafé Paris 11

We have an access ramp for entry to our establishment, installed on request. Accessible toilets on the ground floor.

  • Ceramicafé Paris 14

The entrance door is wheelchair accessible. Ceramic painting workshops take place on the ground floor and in the basement.

The toilets and workshops with pottery wheels (turning) are located in the basement, accessible only by stairs. The modeling workshops take place on the ground floor or in the basement.

If you have difficulty using the stairs, please let us know by email before the workshop date so that we can organize your table in the best location.

  • Ceramicafé Paris 17

This ceramicafé complies with accessibility regulations and is therefore completely suitable for wheelchairs (entrance, circulation and toilets).

After the workshop

10/ How long does it take to get my ceramic back?

  • For ceramic painting workshops: once painted, the pieces are enameled and baked at 1000 degrees. The pieces are available one week later and can be collected within a maximum of one month .
  • Express cooking is possible with a supplement of €5/piece, for collection within 48 hours excluding closing days.
  • For modeling and turning workshops: if you have painted these pieces, see "ceramic painting workshop" deadline. If you have not painted these pieces, they are available 2-3 weeks after completion, to be collected within 2 months maximum.

11/ I am not from Paris, can I have my ceramic sent to me?

Please note that express firing is possible with a supplement of €5/piece, which allows you to collect your ceramic within 48 hours, excluding closing days .

Home delivery is possible by Colissimo with a supplement of €15 in France, €35 in Europe and €45 outside the EU.

These options are to be paid on the day of your workshop, talk to our team!

12/ How do I get my ceramic back?

Come to your ceramicafé during our opening hours and within the allotted time (see above). Show a photo of your pieces to a member of our team. In order to minimize our carbon footprint, remember to come with a bag and newspapers or wrapping cloths. ♻️

13/ I can't pick up my ceramic. Can a friend pick it up for me?

Yes absolutely, present the photos of the parts you wish to recover.

14/ Are the ceramics dishwasher safe? Microwave safe? Oven safe?

Your glazed ceramics can be used every day, for drinking and eating. They are dishwasher safe. We do not recommend using the oven or microwave.

Our kits and boxes

15/ What is the difference between the natural clay kit and the self-hardening clay kit?

Cooking
Self-hardening clay does not require firing at 1000 degrees. It dries in the open air in 24 to 48 hours. Clay (earthenware) requires firing in a potter's kiln, up to 1000 degrees, to solidify the pieces.

The decoration
Classic clay (earthenware) is decorated with specific ceramic paint (engobe or enamel), then must be varnished (transparent enamel), and put back in the oven at 1000 degrees to finalize the decoration. Self-hardening clay, on the other hand, can be decorated with acrylic paint, and protected with a transparent varnish, and does not require any cooking.

Use of parts
 The pieces made of self-hardening clay are not compatible with food use. Those made of earthenware, once glazed and fired at 1000 degrees, can be used daily, dishwasher safe guaranteed!

Didn't find the answer to your question?
Click the "Need Help?" button at the bottom right of your screen to contact us.

If we are not connected, you will receive a response by email. Remember to check your junk mail. We usually respond within 48 hours.

Contact us